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Opening: Receptionist, Downtown

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Job Description Receptionist, Downtown

  • Reporting to Director for Human Resources
  • Working from Downtown Campus
  • Working 18 Hours per Week; Part-time 

Role Description

In dependence on God, the aim of the Receptionist is to wholeheartedly glorify Jesus Christ, by creating an inviting, well informed, positive first impression and atmosphere for visits and callers to the church, and assisting with general office tasks that help the church operate effectively, efficiently and creatively. The Receptionist shall maintain a Christian spirit of love and service toward the Bethlehem staff, congregation, and those we serve, in accordance with the church’s vision and philosophy of ministry. 

Responsibilities

Reception

  1. Answer telephone and door, directing all individuals to the appropriate staff member. 
    1. Greet visitors and assist those with appointments. Notify the appropriate Pastor or staff member when an appointment arrives. 
  2. As appropriate, follow up with those contacting the church to make sure they are being well cared for or ensure another staff member is doing so.
  3. Cultivate a strong, complementary team relationship with the following groups that work in out building:
    1. Church Staff (including Facilities/Custodial)
    2. Campus Outreach Staff
    3. Bethlehem College & Seminary Staff
    4. CityJoy Staff
  4. Keep the waiting area, workrooms and general office area neat so that the areas are warm and welcoming and hospitable to our visitors and staff.
  5. Assist the Adult Discipleship department in keeping the staff aware of hospitalizations and other helpful news / prayer / ministry requests / cards of encouragement.
  6. Sort mail, open and forward any unidentified mail.
  7. Receive, sort, and deliver packages as they arrive. 
    1. Stay aware of mail intended for our former campuses and facilitate its delivery to the appropriate church.
  8. Respond to or forward to the appropriate staff member incoming emails to .
  9. Respond to or forward to the appropriate staff member any voicemail messages from general voice mail.
  10. Keep the Receptionist Desk Handbook up-to-date. Keep a list of helpful instructions available for Reception volunteers and relief staff.
  11. Be available to help staff use office equipment, and work with the Director for Human Resources to make sure it is kept in good working order.
  12. BCS: 
  1. Be aware of prospective family’s/students' first impressions.
  2. Be prepared to offer additional assistance to Freshmen & new students in September.
  3. Notify BCS staff when an appointment arrives. 

Administrative Support

  1. Assist the Human Resource with administrative tasks as needed.

Clerical

  1. Maintain name/address/membership files in MinistryPlatform.
  2. Order all office supplies. Keep the workroom stocked and neat.
  3. Keep the copier in good working order, calling for help as needed. 

Miscellaneous

  1. Help other church staff with projects as needs arise and time allows.
  2. Be aware of the building cameras feeds and security of the fourth-floor (the significance of this DT has ramped up in the past two years).
  3. Perform other duties as assigned.

Qualifications

Godly Character

  1. Model servant leadership and exhibit a helpful, joyful attitude.
  2. Sustain a vital, growing relationship with the Lord through personal and corporate worship, study of God’s Word, prayer, and regular, ongoing fellowship with believers at Bethlehem.
  3. Seek to do duties in the power of the Holy Spirit, undergirded with prayer, guided by the Scriptures, and manifesting the character of Christ for the glory of God.

Church Member

  1. Be a member in good standing of Bethlehem Baptist Church or, if not a member when called to the church, become a member as soon as possible, ideally completing the membership process within three (3) months of the date that employment begins.
  2. While ensuring first loyalty is to God and the Word, support the leadership of the church generally and specifically for one’s area of ministry. Strive to maintain positive and fruitful relationships with other Bethlehem employees, members, and leaders. While concerns or differences of opinion may arise, all employees will communicate in a biblical manner and abide by appropriate supervisory direction and any final determinations of the Council of Elders. 

Organizational Skill and Awareness

  1. Have the vision and organizational skills necessary to work effectively within the context of a large church with multiple staff members and ministries. 
  2. Recognize volunteers as valuable co-laborers in ministry and will be proactive, prayerful, and persistent in recruiting for the role (as applicable).
  3. Strictly maintain appropriate confidentiality according to the guidelines set forth in Bethlehem’s Employee Handbook and Relational Commitments.
  4. Sign our Employee Handbook Acknowledgement Form and comply with all applicable church policies.
  5. Give servant-hearted support to specific area(s) of ministry as well as to the broader needs of Bethlehem’s church office and ministry.

Self-Motivated and Dependable

  1. Demonstrate a commitment to growth by attending appropriate training, development, and team-building events.
  2. Have a good understanding of the people, projects, or ministry under the role responsibilities. Demonstrate faithfulness and good follow-through both in collaboration with other ministry partners and in independent efforts related to the role.
  3. Attend, participate in, and encourage participation in Bethlehem worship.

Requirements

Should be … 

  1. A self-starter and an initiative-taker
  2. Detail oriented
  3. Flexible
  4. Able to manage stressful situations
  5. Familiar with Bethlehem ministry values, ethos, and priorities
  6. Eager to serve in both humble, unseen and visible, discernable ways
  7. Proactive in communicating with others on a team

Should have … 

  1. Excellent interpersonal skills
  2. Excellent written and verbal communication skills
  3. Excellent time management and organizational skills
  4. Excellent administrative skills
  5. Computer competence
  6. Team orientation, collaborating well with others
  7. Strong creative and conceptual thinking
  8. In-depth problem solving and follow-through skills
  9. Ability to exercise sound judgment within established guidelines
  10. Ability to work well under direct supervision or independently with minimal instruction
  11. Ability to manage details and priorities under the pressure of tight deadlines and multiple projects